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If you have a question about the platform, security, available markets or terms of service — leave a request. We'll get in touch and answer you properly, without scripts or templates.

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How to get in touch with us

Fill in a request — our consultant will get in touch with you. This is the main and fastest way to reach us.

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For platform users

After registering, you have access to an online chat in your account. For existing users — priority support.

How can we help

Consultation before registering.

We'll explain how the platform works, which markets and assets are available in your jurisdiction and where it makes sense to start.

Questions about security and regulation.

We'll explain how data and asset protection works and how we work with the regulator.

Technical support.

We'll help with access to your account, setting up your risk profile and using the platform.

Questions about withdrawals.

We'll answer on timelines, methods and the withdrawal process.

Cooperation and partnership.

If you have a proposal for cooperation — write to us via the same form and state the subject in the comments.

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Terms & Conditions

Last updated : 2026

These Terms & Conditions ("Terms") govern your access to and use of the Plaruno website, platform, and related services. By accessing or using our services, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years of age and legally capable of entering into binding agreements in your jurisdiction to use the Plaruno platform.

2. Platform Purpose

Plaruno provides technology, market research, educational content, trading-related tools, market analysis features, and information designed to help users explore financial markets and better understand market developments.

3. No Investment Advice

Information provided through Plaruno is for informational and educational purposes only. Nothing on the platform should be interpreted as investment, financial, legal, tax, or professional advice.

Users are solely responsible for evaluating any trading or investment decisions and, where appropriate, seeking independent professional advice before making financial commitments.

4. Trading and Investment Risk Disclosure

Trading and investing involve risk, including the potential loss of capital. Past performance does not guarantee future results. Financial markets may be volatile, market conditions may change rapidly, and no trading or investment outcome can be guaranteed.

Plaruno does not guarantee profits, returns, trading performance, portfolio performance, specific results, or the achievement of any financial objective.

5. AI-Generated Information

Certain Plaruno features may use artificial intelligence, automated systems, algorithms, or data-driven technologies to generate market insights, analysis, signals, summaries, or other information.

AI-generated or automated information may contain errors, inaccuracies, delays, or incomplete data and should not be relied upon as the sole basis for any trading or investment decision. Users remain responsible for independently reviewing and evaluating all information before taking financial action.

6. Account Registration

When registering for an account, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

7. Acceptable Use

You agree not to :

Use the platform for unlawful purposes;
Attempt to gain unauthorized access to systems or data;
Interfere with platform operations or security measures;
Transmit malicious software, code, or harmful content;
Misrepresent your identity or affiliation;
Attempt to reverse engineer, manipulate, or misuse Plaruno technology or automated systems.

8. Intellectual Property

All content, branding, technology, software, algorithms, interfaces, graphics, research materials, analytical tools, and other platform elements are owned by or licensed to Plaruno and are protected by applicable intellectual property laws.

No content may be copied, distributed, modified, reproduced, republished, or commercially exploited without prior written permission.

9. Third-Party Services

The platform may contain references or links to third-party websites, brokers, trading platforms, service providers, data providers, or other external resources. Plaruno is not responsible for the availability, accuracy, content, security, products, services, or practices of third parties.

Your interactions with third-party services may be governed by separate terms, conditions, and privacy policies provided by those third parties.

10. Market Data and Information

Market prices, charts, signals, statistics, news, analysis, and other financial information displayed through Plaruno may be obtained from third-party sources or generated through automated technologies.

We do not guarantee that such information is accurate, complete, error-free, or provided in real time. Users should independently verify information before relying on it for trading or investment decisions.

11. Limitation of Liability

To the fullest extent permitted by law, Plaruno and its affiliates, directors, employees, contractors, technology providers, and partners shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from your use of the platform, inability to access the platform, trading or investment losses, or reliance on information provided through the platform.

12. Disclaimer of Warranties

The platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not guarantee uninterrupted availability, accuracy, completeness, reliability, profitability, suitability for any particular purpose, or error-free operation.

13. Privacy

Your use of the platform is also governed by our Privacy Policy, which explains how personal information is collected, used, stored, shared, and protected.

14. Modifications

Plaruno reserves the right to modify these Terms at any time. Updated versions will be posted on this page, and continued use of the platform after changes become effective constitutes acceptance of the revised Terms.

15. Termination

We reserve the right to suspend, restrict, or terminate access to the Plaruno platform at our discretion if we believe a user has violated these Terms, misused the platform, created security risks, or violated applicable law.

16. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which the operating entity of Plaruno is established, without regard to conflict-of-law principles.

17. Contact

If you have questions regarding these Terms & Conditions, please contact us through the contact methods provided on the Plaruno website.